Return & refunds

Welcome on the Return & Refund Policy Page. We are here to provide you Hassle Free Return & Refund Services.

Return & Refund Guidelines for Morning Star, all returns must meet the overall guidelines in order to apply for return policy.

Terms & Conditions of Hassle Free Return & Refund Policy:

Conditions for Return of Damaged or Defective Goods

  • For damage/defect claim please email us at [email protected] within 24 hours of receiving the product and request for a Return Authorization(RA) number and keep it for your reference. 
  • We will send you the shipping label along with the RA number and then proceed with return within 30 days.
  • Product return will only be permitted through an RA number. Post Issuance of RA number it will expire within 7 days. Hence we encourage you to return our products at the earliest.
  • Returns will be only be accepted with a valid RA number.
  • Goods returned without any defect/damage or a mismatch are subject to a restocking fee (up to 15% of item price).

Conditions for Other type of Returns.

  • For any other returns, the return window is 30 days. 
  • Shipping charges are borne by the customer in this case. 
  • Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.
  • For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.
  • In the event of buyer’s remorse, the request for replacement/refund can be denied and you may have to incur the cost of return shipment and restocking fee.

Criteria for Issuing a Refund:

Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:

  • Products must be in brand new condition & the original manufacturer’s packaging.
  • Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.